Refund policy

To return a product or shipment to one of our fulfillment centers, it must meet the following criteria.

To receive a full refund for returned items:

  • The item must be unopened and fully sealed
  • The item cannot be damaged
  • The claim/ticket must be submitted to Customer Support within 14 days of receipt
  • Must live within the US (domestically)

If the return meets this criterion, you will receive a full refund of the price paid in your order. 

Furthermore, returns, exchanges, and refunds are subject to the following requirements:

  • 10% restocking fee of the total amount of returned items will be assessed at time of refund
  • Shipping and handling charges are non-refundable
  • All items returned by the customer via mail must be carefully packaged
  • Customers are responsible for the cost of return shipping
  • Returns must be physically received within 30 days of the submitted claim
  • Refunds will be issued once the item is returned
  • No refund will be given if there is no claim submitted that PQN has approved or determined there was a problem with the item

PQN reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. If any product is damaged upon return, PQN is not responsible for the damaged product. We will not be able to accept the return and therefore we would be unable to compensate you for the damaged product. You will need to file a claim with the shipping carrier used to attempt to recover the costs.

International Returns
Returns fulfilled through our Florida distribution that is coming back from outside the US are often rejected by US customs. By returning product you are assuming the risk and will be responsible for all related costs. Our customer service team will work with you on alternative options.

If the return shipment is seized, rejected, and/or destroyed, we will be unable to refund you for the items enclosed as well as the shipping costs.

You are responsible for all shipping costs and customs fess associated with a return.

Order Error & Claims
We try our best to ensure accuracy, timeliness, and quality of item packaging when we ship your orders.

If there is an issue with your shipment or if you believe there was an error made with shipping, packing, or invoicing for your order, caused by PQN, please submit a claim to our Customer Support Team so we can fix the problem and find a solution. The claim must be made within 72 hours of package shipment and/or receipt.

Digital Goods
From time to time, we may sell products that you can download or access online with no associated shipping costs.  All digital products are non-refundable. 

Subscriptions
We offer products be ordered on subscription, an automatic process that places your order at a regular interval.  It is the customer’s responsibility to cancel, pause, or change the product they want ordered prior to the subscription renewal.  Once the subscription has been placed and dispatched, we are unable to refund the order.  You will be subject to the return policies above.

If you have trouble downloading or accessing your digital product, please contact pqnsupps@gmail.com.