Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

• When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Unless otherwise noted, subscriptions are pay-as-you-go and can be canceled at any time.
• Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
• Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it through your Customer Portal under your Account.
• If you want to cancel or change your subscription, you can do it at any time before your subscription renews. Your order confirmation emails have links to your order. You can manage your subscription from there.

 
See our full Subscription Policy here. 

Pre-orders

• When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
• We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
• We provide an estimated ship date window based on current manufacturing projections.  Actual ship dates may be before or after the estimated dates.  We will do our best to always keep you informed.
• You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then your order is subject to our standard Cancellation & Return Policies